Terms of Service
Terms of Service
Last Updated: September 30, 2026
Welcome to casevani. These Terms of Service govern your access to and use of the casevani online store (the “Site”) and any purchases made through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms of Service and the other policies published on the Site.
casevani is an online retail store operated by Chongqing Le Tong Jia Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the casevani online store.
Brand: casevani
Legal Entity: Chongqing Le Tong Jia Technology Co., Ltd.
Registered Address: No. 19-20, West Shuangxi Avenue, Tuzhu Street, Shapingba District, Chongqing City
Email: service@casevani.com
1. Intellectual Property & Content
All content available through the casevani online store, including product photography, videos, brand names, logos, descriptions, graphics, illustrations, packaging concepts, indoor garden styling content, plant-care presentation, product presentation, website design, written materials, and other creative content, is owned by, licensed to, or lawfully used by casevani or the applicable rights holder and is protected by applicable intellectual-property laws.
We Welcome: You may share photographs or videos of your casevani products, indoor plant arrangements, watering routines, home greenery, plant-care moments, and everyday garden rituals on social media and tag us where appropriate.
We Prohibit: You may not copy, reproduce, modify, distribute, commercially resell, impersonate, scrape, republish, or otherwise misuse casevani images, logos, text, videos, designs, or other protected content without prior written authorization.
Nothing in these Terms grants you ownership of casevani intellectual property or any unrestricted right to use protected brand materials.
2. Accuracy of Information
We make reasonable efforts to provide accurate product descriptions, specifications, colors, dimensions, materials, finishes, included components, intended uses, features, and photography.
Actual product appearance may vary slightly because of:
Lighting · Photography · Screen settings · Device displays · Production variation · Material characteristics · Wood grain · Metal finish · Terracotta tone · Surface texture · Viewing conditions
Product dimensions may also vary slightly within reasonable manufacturing tolerances.
Please review the applicable product page carefully before ordering, including any available information concerning:
Product dimensions · Materials · Included components · Intended use · Water-use or plant-care information where applicable · Assembly information where applicable · Cleaning instructions · Care guidance · Recommended use · Product-specific limitations
We reserve the right to correct errors in pricing, promotions, specifications, availability, descriptions, images, or other Site content.
If a material error affects an order already placed, we may provide an appropriate correction, replacement, cancellation, or refund.
3. Your Account Security
You may choose to create a casevani account.
You are responsible for:
Maintaining the confidentiality of login credentials · Providing accurate account information · Protecting your account from unauthorized access · Notifying us promptly of suspected unauthorized activity
If you suspect unauthorized activity involving your account, please contact:
4. Prohibited Conduct
You may not:
Use unauthorized bots, scrapers, or data-mining systems · Submit fraudulent orders, claims, payment information, chargebacks, or reviews · Gain unauthorized access to systems, accounts, or data · Copy or misuse casevani content · Introduce malicious software · Interfere with Site security or functionality · Impersonate casevani or another person · Use the Site for unlawful or deceptive activity · Violate applicable laws or regulations
casevani may restrict access, suspend accounts, reject transactions, or cancel affected orders where reasonably necessary and permitted by applicable law.
5. Pricing & Payments
Product prices, promotions, discounts, and availability may change before an order is accepted.
Submitting an order does not automatically constitute acceptance.
We may decline or cancel orders because of:
Product unavailability · Suspected fraud · Unsuccessful payment authorization · Incorrect product or pricing information · Invalid delivery information · Shipping restrictions · Other circumstances preventing reasonable fulfillment
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
Payments are processed through third-party payment service providers. casevani does not directly store complete payment-card information where such information is processed by those providers.
Applicable taxes, shipping fees, duties, or other charges will be displayed during checkout where required.
6. Product Use, Care & Maintenance
casevani products include indoor plant-care, watering, growing, organization, propagation, and display products designed to support everyday plant-care routines.
Please review all applicable product descriptions, dimensions, material information where specified, intended uses, included components, care instructions, assembly information where applicable, and warnings before use.
Watering & Plant-Care Products
Products intended for watering or routine plant care should be used according to their intended purpose.
Watering requirements vary between plants.
Customers should consider factors such as:
Plant type · Pot size · Soil or growing medium · Drainage · Light · Temperature · Humidity · Season · Indoor environment
casevani products do not guarantee a particular plant-health, growth, flowering, or survival outcome.
Propagation Products
Products used for plant propagation may involve water, glass components, plant cuttings, or other materials.
Handle glass components carefully and place propagation products on a stable, level surface.
Plant-root development varies depending on the plant species, cutting condition, water quality, light, temperature, and other environmental factors.
No specific propagation or root-development result is guaranteed.
Plant-Care Storage & Organization Products
Plant-care caddies, organizers, trays, and similar products should be used within their intended household function.
Do not overload products beyond reasonable use.
Keep tools and accessories positioned securely and use reasonable care when carrying or moving products containing sharp or heavy items.
Display Products
Plant-display and organization products should be placed on appropriate, stable surfaces.
Customers are responsible for considering applicable product dimensions, plant or container size, placement, stability, and surrounding conditions before use.
Water & Moisture Exposure
The presence of plant-care or watering functionality does not mean every casevani product is waterproof, weatherproof, corrosion-proof, or suitable for prolonged exposure to water.
Unless expressly stated otherwise, do not assume that a product may be:
Continuously submerged · Left filled with water indefinitely · Exposed permanently to outdoor weather · Stored while wet · Used with highly corrosive substances · Exposed to extreme temperatures
Cleaning & Maintenance
Care requirements vary according to product materials, finishes, and construction.
Follow applicable product-care instructions and avoid:
Harsh chemicals · Abrasive cleaning tools · Excessive force · Prolonged exposure to unsuitable moisture · Improper storage · Cleaning methods that may damage finishes, glass, wood-look surfaces, metal components, fabrics, or other materials
Product Lifespan
No specific product lifespan is guaranteed.
Longevity may depend on:
Frequency of use · Water exposure · Cleaning methods · Product handling · Storage · Environmental conditions · Material type · General maintenance
Normal wear over time does not necessarily indicate a product defect.
7. Product Compatibility, Setup & Placement
Some casevani products may require assembly, positioning, adjustment, placement, or compatibility with an existing plant container, shelf, windowsill, tabletop, plant stand, or indoor space.
Customers are responsible for reviewing applicable product dimensions, intended use, assembly requirements, placement information, and compatibility information before ordering.
Where setup or assembly is required:
Follow the supplied instructions · Confirm dimensions and compatibility before use · Avoid excessive force · Ensure components are securely positioned · Place products on suitable and stable surfaces · Seek appropriate assistance where necessary
Improper assembly, unsuitable placement, excessive force, incompatible use, or unauthorized modification may result in damage and may affect voluntary return eligibility where permitted by applicable law.
8. Returns, Refunds & Shipping
Returns, refunds, exchanges, shipping, and delivery are governed by the applicable casevani policies.
Please review:
Refund Policy · Shipping Policy
For voluntary returns, product eligibility may depend on the condition and completeness of the item.
Products that have been materially used, damaged, altered, stained, exposed extensively to water, soil, fertilizer, plant residue, or other substances, or returned with missing parts, accessories, instructions, or included components may not qualify for voluntary return where permitted by applicable law.
Products damaged through misuse, improper assembly, unsuitable placement, excessive force, incompatible use, improper cleaning, unauthorized modification, or failure to follow applicable instructions may also be excluded from voluntary return where permitted by law.
Mandatory consumer rights remain unaffected.
9. Privacy
Your use of the Site is also subject to our Privacy Notice and applicable privacy controls.
These explain how personal information may be collected, used, disclosed, retained, and protected.
Please also review our Your Privacy Choices page where available.
10. Third-Party Services
The casevani online store may rely on third-party services for functions such as:
Payment processing · Shipping and logistics · Website hosting · E-commerce functionality · Analytics · Customer support · Fraud prevention
These third parties may operate under their own terms and privacy practices.
casevani is not responsible for independent third-party services beyond the extent required by applicable law.
11. Site Availability
We work to maintain a reliable online shopping experience, but we cannot guarantee that the Site will always be available without interruption.
Temporary interruptions may occur because of:
Maintenance · Technical updates · Security requirements · Hosting issues · Network interruptions · Third-party service disruptions · Circumstances outside our reasonable control
We may modify, suspend, or update Site functionality where reasonably necessary.
12. Governing Law & Dispute Resolution
These Terms shall, to the extent permitted by applicable law, be governed by the laws of the People's Republic of China.
Before starting formal proceedings, both parties agree to make reasonable good-faith efforts to resolve disputes through direct communication.
Where permitted by applicable law, unresolved disputes may be submitted to a competent court in Chongqing City, People's Republic of China.
Nothing in this provision removes mandatory consumer protections available in the customer's jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Products or services · Business practices · Site functionality · Legal requirements · Operational matters · Applicable policies
The Last Updated date will be revised when changes are made.
Continued use of the Site after updated Terms become effective will be subject to the updated Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms, please contact us:
Brand: casevani
Legal Entity: Chongqing Le Tong Jia Technology Co., Ltd.
Registered Address: No. 19-20, West Shuangxi Avenue, Tuzhu Street, Shapingba District, Chongqing City
Email: service@casevani.com
casevani is operated by Chongqing Le Tong Jia Technology Co., Ltd.
casevani — Care thoughtfully. Grow naturally. Live greener.